Dave Green Managing Director
Barrie Hurst Non-Executive Director	Andrew Kind Technical Director	Andy Beadle Service Manager

2006 is a big year for all of us at Channel, this is the year we celebrate our 30th anniversary following our formation in 1976. Please look out for our promotions as the year evolves…

Our success over the past three decades has been built on solid foundations as per
below:

• Employing people who care about the company
• Employing people with relevant industry experience and knowledge
• Providing quality products and services
• Investment in staff development and training
• An absolute commitment to customer service

Myself and the Channel Management will never change these principals, and they are, I believe, some of the many differences that set us apart from the competition.

Throughout 2006 and beyond it is my intention to create significant “clear blue water” between Channel and our competitors and then demonstrate and highlight what these differences are and what advantages you, our customers receive and benefit from.

• Our existing sales and service teams have extensive industry experience and knowledge – a number of team members have over 20 years experience – who else can boast that?

• We passionately believe that quality people make a real difference

• All of our people are incentivised to provide exceptional customer service via a reward and recognition scheme (Lucky/deserving winners have stayed on the Great Wall of China as a result!)

• As a business we have our core values – pride, confidence, belonging and winning. These will become increasingly prevalent to the benefit of Channel and our customers from 2006 onwards…

• Investors In People (IIP) and staff development and training is already an established culture – this will be further enhanced

• We care passionately about our chosen corporate charity – Dreams Come True – and will continue to support, promote and raise funds for this deserving cause. One particularly ambitious difference we will try and create is one of choice and lifestyle to our staff and customers.

I strongly believe that visiting inspirational places and people provides an opportunity
for personal development and growth that is impossible to achieve in conventional
circumstances. To this end we will be providing opportunities for customers to join
us on some amazing trips of adventure and discovery – often with like minded positive successful people.

We will be visiting, amongst others, the following:

• Mount Kenya
• The Great Wall of China
• Japan and Mount Fuji
• Colditz Castle
• Russia
• Arctic Circle & The North Pole

I can vouch for the inspirational qualities of the Great Wall of China as I wrote our
business plan whilst staying (and sleeping) on it!

Whether you are interested in the above or not you can be re-assured that Channel will continue to focus its efforts on providing the very best levels of service, supplying the best products and offering the very best value for money in the industry.

Our extensive product range includes mains lighting, emergency lighting, fire detection, nurse call and Disability Discrimination Act (DDA) equipment – such a suite of products can bring additional business opportunities for you, our customers. Our mission statement is “Investing in People and Products – Providing Quality and
Service”, I do hope I have managed to convey our commitment to this vision.

I would like to thank you for the support you have given Channel over the years and
to reiterate how much we do appreciate it. Our aim is to retain your valued business for many years to come – we will do everything possible to achieve this goal.

If I, or any member of the Channel team can help you then please do contact us at your convenience.

Kind regards

Dave Green
Managing Director